Frequently Asked Questions

Shipping takes between 2 - 15 business days, however, please allow us 1-2 business days to process and fulfill your order.Your order will be delivered within the provided delivery time frame under normal circumstances, however, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. 

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Your tracking number will be emailed to you when your order has been shipped, this process will take approximately 1 - 3 business days. 

Unfortunately not, our refund/return policy only lasts for 10 days after you have received your product. 

Placing an order on our store is relatively easy and seamless. 

ADD TO CART

Once you find a product that you want to order add it to your cart by clicking "Add to cart" then proceeding to checkout. Click "update cart" if you have increased the quantity of the product you would like to order.

BUY IT NOW

Once you are on the product page of the product you would like to order you can click "Buy it Now" if you want to skip the cart and order the product.

CHECKOUT

Page 1: On the first page of the checkout process please insert your "Email address" under the contact information label. Under the shipping address label please insert the address you would like your order to be delivered to, then click "Continue to shipping".

Page 2: Confirm your Shipping address and shipment method (free shipping)

Page 3: Confirm whether your shipping address is the same as your billing address, then click "Complete your Order".

Page 4: You will directed to the PayFast payment engine, click your preferred payment method then insert your payment details and click "Pay"

After completing these steps your order will be fulfilled then sent to you.

• Credit & Debit card (Visa, MasterCard)
• Instant EFT
• Masterpass
• Zapper

Often difficulties processing card payments are owing to 3D-Secure (MasterCard’s product is called “SecureCode” and Visa’s product is called “Verified by Visa”). It is an added layer of security to ensure that all online card transitions in South Africa are safe and secure. It is is mandated by the Card Associations and managed by South African banks.

With 3D Secure, your online credit and debit card payment is redirected to your bank’s 3D Secure service (on your bank’s website) to facilitate the authentication process for your online payment. Authentication is done using One Time Pins (OTPs) sent to your mobile phone.

If you are having this problem, it is most likely because your card is not registered, and you will need to contact your bank to register your card.

Please ensure cookies are enabled on your web browser. The software we use to provide the website functionality uses a cookie that contains a SessionID to connect the various pages on our site together. If you do not enable cookies, we cannot identify you once you have completed entry of your cardholder details to be able to continue the process.

No, our commerce system encrypts all cookies. Additionally, the cookie contains no personal information, just a unique identifier for our system to recognise your browser.